Return Policy

We appreciate your support iand understand that you are making an investment into your skin by purchasing our products, and for that reason we have created a policy that is balanced, flexible and sensible for both parties.

Due to the nature of the product and to ensure that we continue to provide quality products. Though we don't offer refunds, you can return any product within 30 days, starting on the date you receive your product (with your reciept), for an online shopping credt to use the next time you shop with us. We have a wide selection of products so if something isn't working, we encourage you to try another product.


How To Return Your Products:

Before you return your product, please email us at with a picture of the product and reason of return. This will help us to track the current condition before shipping)  Attn Returns with your name. 

Product must be re-packaged in it's original shipped box- Carefully package your return products, be sure to include:

  • Receipt (original or copy)- required
  • Preferred email address
  • Reason for your return (We appreciate feedback)

Send products to:
Dermaly Skin Wellness
Attn: Returns 
3196 East 20th Avenue
Vancouver, BC
V5M 2V5

NOTE: When we receive your items, we will email you with instructions and information about how to apply the online credit from your returned products when purchasing new products online. Please allowed 2-3 business days for us to process after we recieve your return. Shipping is not included in return credits. 


Product and Treatment Pricing

All retail and treament pricing is subject to change. In the case of a discrepancy with pricing, final pricing will be displayed online for the following:

-Retail product price are final at
-Facial Treatment price are final at

Contact Us

Call us today at 604-787-9584 or fill out the form below. Appointments by Reservation Only.

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