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Return Policy

We appreciate your support iand understand that you are making an investment into your skin by purchasing our products, and for that reason we have created a policy that is balanced, flexible and sensible for both parties.

Due to the nature of the product and to ensure that we continue to provide quality products:

We Have A 14 Day Return Policy 

  • All Skin care products providing it's within 14 days of purchase (starting on the date of when your order arrives to your location)  and  less than 50% has been used will be eligible for store credit Only and are only eligible for a 40% return on the original price (the other potion is used as a restoccking fee)
     
  • ITEMS RETURNED OVER 14 DAYS: after arrival to the location are ineligable for store credit, and will not be re-shipped to the customer
     

How To Return Your Products:

Before you return your product, please email us at info@dermaly.com with a picture of the product and reason of return. This will help us to track the current condition before shipping)  Attn Returns with your name. 

Product must be re-packaged in it's original shipped box- Carefully package your return products, be sure to include:

  • Receipt (original or copy)- required
  • Preferred email address
  • Reason for your return (We appreciate feedback)


Send products to:
Dermaly Skin Wellness
Attn: Returns (add your name)
3196 East 20th Avenue
Vancouver, BC
V5M 2V5

Note: When we recieve you items(s), we will email you a gfit card OR apply credit to your online account in the amount of the products value. Please allowed 2-3 business days for us to process after we recieve your return. Shipping is not included in return credits. 


Refund on Promotional Items:
If you chose to return an item(s) that qualified for a promotion, such as a gift with purchase or discount the value of that promotion will be removed, causing a deduction in the refund amount. If returning an item that qualified you for a "gift with purchase" offer, please return the promotional item as well, to avoid the value of the item being deducted from your refund.

Damaged or Defective Items
Eligible for immediate replacement only
 

Cancellations
Once an order has been processed through our website, there will be 1-2 day processing time frame in which you can cancel your order.
Should you no longer wish to receive your order, please contact us at info@dermaly.com .
Your order will be treated as a return, subject to the return policy stated above, including the potential delay in processing. If the order has not been shipped, we will also refund any shipping charges. If the order has been shipped, you will be responsible for the cost of returning the package to us, as with any return.

 

Product and Treatment Pricing

All retail and treament pricing is subject to change. In the case of a discrepancy with pricing, final pricing will be displayed online for the following:

-Retail product price are final at www.dermalyshop.com
-Facial Treatment price are final at www.dermaly.com

Contact Us

Call us today at 604-787-9584 or fill out the form below. Appointments by Reservation Only.

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